Bilingual Fraud Claims Specialist

4 weeks ago

Moncton, New Brunswick, Canada Scotiabank Full time

Requisition ID: 201040

Scotiabank is a prominent financial institution in Canada, recognized for its innovative banking solutions and exceptional client service. Our mission is to empower individuals and businesses to achieve their financial goals, fostering a culture of inclusivity and community engagement.

As a leader in digital banking, Scotiabank leverages cutting-edge technology to enhance the customer experience and streamline operations. We are committed to continuous improvement and collaboration to meet the evolving needs of our clients.

Are you eager to tackle new challenges and elevate your career within a forward-thinking organization? If so, we invite you to explore this opportunity to shape the future of banking in Canada.

Key Responsibilities:

In this role, you will play a vital part in the success of the Fraud Claims & Support Services team by managing the resolution and processing of card payment disputes, merchant chargebacks, and fraudulent claims. Your contributions will align with the team's strategic objectives while ensuring compliance with relevant regulations and internal policies.

Essential Functions:
  1. Gather comprehensive data and probe for additional information to determine the most effective resolution for fraud claims, enhancing customer satisfaction and minimizing financial losses.
  2. Evaluate liability for fraud and disputes related to Scotiabank Credit Cards.
  3. Prepare or oversee the preparation of chargeback authorizations, pre-arbitration documents, and arbitration proceedings in accordance with MasterCard regulations, utilizing sound judgment based on thorough investigations.
  4. Deliver exceptional customer service that aligns with Scotiabank's standards, ensuring timely resolutions that reflect the bank's core values.
  5. Process indemnity requests through appropriate channels to facilitate swift resolutions with minimal disruption to customers.
  6. Manage the Fraud Claims inbox to track incoming customer inquiries, merchant documentation requests, and claim follow-ups.
Qualifications:
  1. Fluency in both English and French is essential (reading, writing, and speaking).
  2. Experience with MasterCard products is necessary.
  3. Proficiency in Microsoft Office and TSYS is required.
  4. Availability to work Monday to Friday, from 8 AM to 4 PM EST, with occasional shifts on statutory holidays or weekends.
  5. Prior experience in Fraud/Dispute resolution is essential.
  6. A post-secondary degree in business or a related field is an asset.
  7. Customer service experience, preferably within the financial services sector, is required.
  8. Strong analytical skills, attention to detail, and the ability to make informed decisions are crucial.
  9. Excellent interpersonal, communication, and problem-solving abilities are necessary.
What We Offer:
  1. Be part of a diverse and inclusive team focused on client success, where collaboration and recognition are celebrated.
  2. Access to a wide range of online and in-person training courses to support your career development.
  3. Comprehensive benefits to help you save for your future and promote overall well-being.
  4. An inclusive work environment where you can be your authentic self, free from rigid dress codes.
  5. Flexible workspace options and the excitement of being part of a dynamic organization.

At Scotiabank, we value the unique skills and experiences each individual brings to our team and are dedicated to fostering an inclusive and accessible workplace. If you require accommodations during the recruitment process, please inform our Recruitment team.

  • Bilingual Fraud Claims Specialist

    6 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    About the RoleThis is a unique opportunity to join Tangerine as a Bilingual Fraud Claims Analyst, where you will play a critical role in resolving fraud claims and providing exceptional customer service.Key ResponsibilitiesCollect and analyze data to determine the best course of action for resolving fraud claims, while enhancing customer experience and...

  • Bilingual Fraud Claims Specialist

    5 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    About the RoleThis is a unique opportunity to join Tangerine as a Bilingual Fraud Claims Analyst, where you will play a critical role in resolving fraud claims and providing exceptional customer service.Key ResponsibilitiesCollect and analyze data to determine the best course of action for resolving fraud claims, while enhancing customer experience and...

  • Bilingual Fraud Claims Specialist

    1 week ago

    Moncton, New Brunswick, Canada Tangerine Full time

    About the RoleThis is a unique opportunity to join Tangerine's team as a Bilingual Fraud Claims Analyst. As a key member of our fraud claims team, you will play a critical role in ensuring the integrity of our credit card operations.Key ResponsibilitiesCollect and analyze data to determine the best course of action for resolving fraud claims, while enhancing...

  • Bilingual Fraud Claims Specialist

    1 week ago

    Moncton, New Brunswick, Canada Tangerine Full time

    About the RoleThis is a unique opportunity to join Tangerine's team as a Bilingual Fraud Claims Analyst. As a key member of our fraud claims team, you will play a critical role in ensuring the integrity of our credit card operations.Key ResponsibilitiesCollect and analyze data to determine the best course of action for resolving fraud claims, while enhancing...

  • Bilingual Fraud Claims Specialist

    2 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    {"title": "Fraud Claims Analyst", "description": "Fraud Claims AnalystAt Tangerine, we're looking for a skilled Fraud Claims Analyst to join our team. As a Fraud Claims Analyst, you will be responsible for collecting and analyzing data to determine the best course of action for solving fraud claims, while enhancing customer experience and minimizing...

  • Bilingual Fraud Claims Specialist

    2 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    {"title": "Fraud Claims Analyst", "description": "Fraud Claims AnalystAt Tangerine, we're looking for a skilled Fraud Claims Analyst to join our team. As a Fraud Claims Analyst, you will be responsible for collecting and analyzing data to determine the best course of action for solving fraud claims, while enhancing customer experience and minimizing...

  • Bilingual Fraud Claims Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    Requisition ID: 201040 Scotiabank is a prominent financial institution in Canada, dedicated to providing flexible and accessible banking solutions, innovative offerings, and exceptional client service. Our employees are motivated by a shared mission to enhance the lives of Canadians. We prioritize making a positive impact in our communities, including...

  • Bilingual Fraud Claims Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    Requisition ID: 201040 Scotiabank is a prominent financial institution in Canada, dedicated to providing innovative banking solutions and exceptional client service. Our employees are driven by a commitment to enhance the lives of Canadians, and we strive to create a positive impact within our communities, including our internal culture. We prioritize an...

  • Bilingual Fraud Claims Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Is this position a fit for you? In this role, you will: Gather all essential information while seeking additional insights to determine the optimal approach for resolving fraud claims, enhancing customer experience, and reducing losses. Assess liability for fraud and disputes related to Tangerine Credit Card. Prepare or oversee the preparation of chargeback...

  • Bilingual Fraud Claims Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Is this position a match for your skills? In this position, you will: Gather all pertinent information while probing for additional insights to determine the optimal approach for resolving fraud claims, while enhancing customer satisfaction and minimizing financial losses. Evaluate liability for fraud and disputes related to Tangerine Credit Card...

  • Bilingual Fraud Claims Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Is this position a fit for you? In this role, you will: Gather all essential information while probing for further details to determine the optimal approach for resolving fraud claims, while enhancing customer experience and minimizing losses. Assess liability for fraud and disputes related to Tangerine Credit Card. Prepare or oversee the preparation of...

  • Bilingual Fraud Detection Specialist

    1 week ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual Fraud Detection Specialist to join our team at Tangerine. As a key member of our fraud detection team, you will play a critical role in identifying and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate and analyze questionable credit...

  • Bilingual Fraud Detection Specialist

    2 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual Fraud Detection Specialist to join our team at Tangerine. As a key member of our fraud detection team, you will play a critical role in identifying and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate and analyze questionable credit...

  • Bilingual Fraud Detection Specialist

    5 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual Fraud Detection Specialist to join our team at Tangerine. As a key member of our fraud detection team, you will play a critical role in identifying and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate and analyze questionable credit...

  • Bilingual Fraud Detection Specialist

    5 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual Fraud Detection Specialist to join our team at Tangerine. As a key member of our fraud detection team, you will play a critical role in identifying and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate and analyze questionable credit...

  • Bilingual Fraud Prevention Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Position: Fraud Detection SpecialistAre you ready to take on a pivotal role in safeguarding our organization against fraudulent activities? As a Fraud Detection Specialist, you will play a crucial part in enhancing our financial integrity by identifying and mitigating fraud risks. Your responsibilities will include:Conducting thorough investigations into...

  • Bilingual Fraud Detection Specialist

    2 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual (FR/EN) Fraud Detection Analyst to join our team at Tangerine. As a key member of our fraud prevention team, you will play a critical role in detecting and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate suspicious credit card...

  • Bilingual Fraud Detection Specialist

    2 days ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual (FR/EN) Fraud Detection Analyst to join our team at Tangerine. As a key member of our fraud prevention team, you will play a critical role in detecting and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate suspicious credit card...

  • Bilingual Fraud Detection Specialist

    18 hours ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual (FR/EN) Fraud Detection Analyst to join our team at Tangerine. As a key member of our fraud prevention team, you will play a critical role in detecting and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate suspicious credit card...

  • Bilingual Fraud Detection Specialist

    15 hours ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Job SummaryWe are seeking a highly skilled Bilingual (FR/EN) Fraud Detection Analyst to join our team at Tangerine. As a key member of our fraud prevention team, you will play a critical role in detecting and preventing fraudulent activity related to our credit cards and day-to-day banking services.Key ResponsibilitiesInvestigate suspicious credit card...