Cisco Voice Engineer
1 week ago
Job Role: Cisco Voice Engineer (Hybrid)
Location: Remote
Hours: 8:00 am - 5:00 pm
Job Description:
This Cisco voice engineer will be responsible for designing, implementing, and maintaining voice solutions for clients. The ideal candidate will have a strong background in Cisco Unified Communications, including Call Manager, Unity Voicemail, and Unified Call Center Express.
Responsibilities:
- Design and implement voice solutions for clients, including Call Manager, Unity Voicemail, and Unified Call Center Express
- Provide level 3 support for voice systems, including troubleshooting and resolving complex issues
- Participate in the planning and execution of upgrades to voice systems, including Call Manager and Unity Voicemail
- Collaborate with vendors, such as Cisco, to resolve issues and implement new solutions
- Document and maintain documentation for voice systems
- Configure and maintain Cisco video servers, including VCS and Expressway
Preferred Skills:
- Experience with Oracle Session Border Controller and Oracle Enterprise Communication Broker
- Knowledge of Oracle Enterprise Operations Monitor and Vitec IPTV solution
- Experience with integration of PSTN telephone with TEAMS
Qualifications:
- At least 5 years of experience as a level 3 engineer in Cisco Unified Communications
- Indepth knowledge of Cisco Voice infrastructure, including Voice Gateways
- Indepth knowledge of Cisco Call Manager, especially version 12 and above
- Good working knowledge of Unity and UCCx
- Working knowledge of Oracle Client and ECB
- Working knowledge of Cisco Video servers and Cisco Video endpoints
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