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Restaurant Operations Manager

2 months ago


Wasaga, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Restaurant Supervisor to join our team at Tim Hortons. As a key member of our restaurant operations team, you will be responsible for ensuring the smooth day-to-day operations of our restaurant, including supervising staff, managing inventory, and maintaining high standards of quality and customer service.

Key Responsibilities
  • Staff Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Address customer complaints or concerns
  • Inventory Management
    • Requisition food and kitchen supplies
    • Maintain records of stock, repairs, sales, and wastage
  • Quality Control
    • Ensure that food and service meet quality control standards
    • Prepare and submit reports
  • Operations Management
    • Establish methods to meet work schedules
    • Establish work schedules
    • Prepare food order summaries for the chef
  • Customer Service
    • Address customer complaints or concerns
  • Work Environment
    • Work in a fast-paced environment
    • Work under pressure
    • Meet tight deadlines
  • Physical Demands
    • Combination of sitting, standing, and walking
    • Standing for extended periods
    • Walking
  • Personal Qualities
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Team player
    • Initiative
    • Dependability
    Requirements
    • Secondary (high) school graduation certificate
    • 7 months to less than 1 year of experience