Restaurant Operations Manager

4 weeks ago


Wasaga, Ontario, Canada Wendy's Restaurant Full time
Restaurant Manager Job Description

At Wendy's Restaurant, we are seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are well-trained and motivated.

Key Responsibilities:
  • Evaluate and improve daily operations to ensure efficiency and quality.
  • Monitor and manage staff performance, providing feedback and coaching as needed.
  • Plan and organize daily operations, including scheduling and inventory management.
  • Determine the type of services to be offered and implement operational procedures.
  • Conduct performance reviews and provide feedback to team members.
  • Cost products and services, ensuring that we are operating within budget.
  • Organize and maintain inventory, ensuring that we have the necessary supplies to meet customer demand.
  • Ensure that health and safety regulations are followed, maintaining a clean and safe environment for our customers and team members.
  • Participate in marketing plans and implementation, promoting our brand and services to the community.
  • Address customer complaints and concerns, providing exceptional customer service.
Supervision:
  • 11-15 team members, including kitchen and food service helpers, food service counter attendants, and cooks.
Work Conditions and Physical Capabilities:
  • Fast-paced environment, working under pressure to meet customer demand.
  • Physically demanding, requiring standing for extended periods and walking.
  • Attention to detail, ensuring that our customers receive high-quality food and service.
Personal Suitability:
  • Client focus, providing exceptional customer service and ensuring that our customers feel valued.
  • Efficient interpersonal skills, working effectively with team members and customers.
  • Excellent oral communication, clearly communicating with team members and customers.
  • Flexibility, adapting to changing circumstances and priorities.
  • Team player, working collaboratively with team members to achieve our goals.
  • Initiative, taking the lead and making decisions to improve our operations and customer experience.
Support for Persons with Disabilities:
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
Support for Newcomers and Refugees:
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
Support for Youths:
  • Provides awareness training to employees to create a welcoming work environment for youth.

Work Term: Permanent

Work Language: English

Hours: 35 hours per week



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