Technical Support Specialist

4 days ago

Brampton, Ontario, Canada 11203568 Canada Inc Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at 11203568 Canada Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, user guides, and other resources as needed.
  • User Training: Provide training and guidance to users on how to use our systems and applications, ensuring they have the necessary skills to perform their tasks efficiently.
  • Documentation: Maintain a comprehensive log of problems and solutions, making it easily accessible to other technical support analysts.
  • Collaboration: Participate in the redesign of applications and software, working closely with cross-functional teams to ensure seamless integration and functionality.
  • Infrastructure Support: Provide support for business systems, network, and Internet connectivity, ensuring our users have access to the resources they need to perform their jobs effectively.
  • Equipment Setup: Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Backup and Recovery: Perform Web-server backup and recovery operations, ensuring our systems are secure and up-to-date.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 to less than 7 months of experience in a technical support role.
  • Language: Fluency in English is required.
  • Work Hours: 35 hours per week.

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