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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Pizza Depot Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Pizza Depot. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals, guides, and other resources to find solutions.
  • Customer Service: Provide excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Documentation: Maintain accurate records of customer interactions, including problems and solutions, to aid in future troubleshooting and knowledge sharing.
  • Collaboration: Work closely with other technical support analysts to share knowledge, best practices, and solutions to complex technical problems.
Requirements
  • Education: A college diploma or equivalent in a related field, such as computer science or information technology.
  • Experience: Previous experience in a technical support role is an asset.
  • Language: Fluency in English is required.
Work Environment

This is a permanent, full-time position, working 30-40 hours per week. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.