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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Delight Immigration Services Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Delight Immigration Services. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Respond to users experiencing difficulties with computer systems, software, and network infrastructure.
  • Problem-Solving: Provide advice and training to users in response to identified difficulties, and collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: Experience is an asset, but not required. Permanent employment with 37 to 40 hours per week.
  • Language: English is the primary language of communication.