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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Doorstep Canada Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Doorstep Canada Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and online resources to find solutions.
  • User Training: Provide training and guidance to users on how to use our systems and applications, ensuring they have the necessary skills to perform their tasks efficiently.
  • Documentation: Maintain accurate records of problems and solutions, making it easier for other technical support analysts to resolve similar issues.
  • Collaboration: Work closely with other technical support teams to ensure seamless support and resolve complex technical issues.
  • Process Improvement: Participate in the redesign of applications and software to improve user experience and efficiency.
  • Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure they meet their performance goals.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Work Environment

As a Technical Support Specialist at Doorstep Canada Ltd, you will work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and support. You will be part of a team that values collaboration, innovation, and continuous improvement.

What We Offer
  • Parking: Parking is available on site.
  • Accessibility: We provide physical accessibility accommodations to ensure equal access to our facilities.
  • Support for Newcomers and Refugees: We participate in government and community programs that support newcomers and refugees.
  • Support for Youth: We participate in government and community programs that support youth employment.