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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Doorstep Canada Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Doorstep Canada Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring creative and outside-the-box thinking.
  • Documentation: Maintain accurate and detailed records of technical issues and solutions, ensuring that knowledge is shared across the team.
  • Collaboration: Work closely with other technical support analysts to share knowledge and best practices, ensuring that our users receive the highest level of support.
  • Process Improvement: Participate in the redesign of applications and software, ensuring that our systems are efficient, effective, and user-friendly.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Excellent problem-solving skills, strong communication and interpersonal skills, ability to work in a fast-paced environment, and a strong attention to detail.
Work Environment

As a Technical Support Specialist at Doorstep Canada Ltd, you will work in a fast-paced environment, often under pressure to meet tight deadlines. You will be required to handle heavy loads, work in a physically demanding environment, and maintain a high level of accuracy and attention to detail.

What We Offer
  • Parking: Parking is available on site.
  • Accessibility: We provide physical accessibility accommodations, including ramps and elevators, to ensure that all employees have equal access to our facilities.