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Digital Transformation Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada Canada Life Full time

Job Description:

We are seeking a skilled Technology Solutions Partner to support our Canada Life offices, advisors, and firms in the Atlantic region. As a key member of our team, you will play a vital role in helping our business partners grow their business by incorporating innovative technology solutions.

Key Responsibilities:

  • Provide technology training and consulting to advisors and firms to adopt new technology, grow their business, and maximize user efficiency.
  • Support the implementation and evaluation of business-sponsored technology training projects.
  • Review and consult on advisors' and firms' technology processes and tools to offer training and solutions to grow their business.
  • Assist end-users in incorporating emerging technology and practices into their business.
  • Conduct technology training needs analysis for advisors and firms.
  • Identify and communicate best practices for technology training delivery to our head office partners.
  • Support the resolution of technology-related issues and problems.

Qualifications and Competencies:

  • Minimum 2 years of experience delivering adult training in a wide scope of training content, including classroom or virtual instructional training.
  • Minimum 2 years of experience conducting training needs analysis and/or technology consulting.
  • Minimum 2 years of experience working in an IT environment, including virtual/remote technology support.
  • Minimum 2 years of knowledge and use of MS O365 products, Windows 10, Mac operating systems and software, including a corporate technology infrastructure.
  • Ability to travel and work flexible hours.
  • Effective presentation, training, consulting, and needs analysis skills.
  • Experience in training delivery methods.
  • Experience or knowledge of end-user technology, including laptops, desktops, tablets, smartphones, Windows, and Mac environments.
  • Ability to perform hardware and software troubleshooting, using any PC or Mac operating system version.
  • Ability to set up and configure new laptops and end-user devices.
  • Ability to quickly learn new technologies, platforms, and systems.
  • Ability to adapt to a variety of clients with varying levels of technical knowledge.
  • Understanding of basic financial concepts in a financial sales organization.
  • Adapts well to stress and change, managing multiple frequently changing priorities in a dynamic virtual work environment, ability to work under pressure with changing priorities.
  • Demonstrates excellence in providing customer service.
  • Exercises a great deal of patience, has an open mind, and willingness to evolve in the role.
  • Builds and fosters relationships that support the communication and dissemination of technical and time-sensitive information.
  • Ability to work independently without day-to-day supervision.
  • Strong planning, scheduling, and organizational skills.
  • Self-motivated with the initiative to study and explore new opportunities.
  • Must have a reliable vehicle and a valid driver's license.

Desirable Skills:

  • Experience in design and development of technical training.
  • Experience working in a financial services business.
  • Knowledge of the Canada Life Financial Centres and technology environments.

Location: The position can be located in the following head office locations: Halifax, St. John's.

Canada Life: We are a leading insurer with interests in life insurance, health insurance, investment, and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.