Luxury Hospitality Leader

2 weeks ago


Toronto, Ontario, Canada AccorHotel Full time

Fairmont Gold is the pinnacle of personalized luxury service within the esteemed Fairmont Royal York in Toronto.

This leadership role, reporting to the Fairmont Gold Manager, involves collaboration with hotel departments to craft unforgettable moments within the Fairmont Gold Lounge and our lavishly appointed rooms.

Key Responsibilities:

  • Consistently provide exceptional, professional-friendly service
  • Ensure seamless operation of the Fairmont Gold floors, maintaining the highest level of guest satisfaction at all times
  • Engage Fairmont Gold guests with comprehensive concierge services, delivering a quintessential Toronto experience
  • SUPERVISE a team of staff members who provide services to the Fairmont Gold area, guaranteeing optimal service levels are achieved consistently
  • Address Fairmont Gold guest concerns regarding the area, respond promptly, log follow-ups, and resolve issues fully
  • Lead the operation of the Fairmont Gold arrival and departure experiences
  • Contribute to the training, development, and performance management of Pantry Attendants in the Fairmont Gold area

Requirements:

  • A minimum of two years' experience in 4 Diamond Hotel Concierge or Front Office roles
  • Previous supervisory experience
  • Excellent leadership, written/verbal communication, and interpersonal skills
  • Operational knowledge and proficiency in Front Office Systems, Oracle Opera, and Microsoft Office suite
  • Degree or Diploma in Hospitality Management is an asset

Estimated Salary Range: $60,000 - $80,000 per annum, depending on experience


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