Valet/Concierge - Genesis Downtown
2 months ago
Seamless Guest Experience
We're seeking a dedicated Valet/Concierge to join our team at Genesis Downtown, part of the Downtown AutoGroup. As a Valet/Concierge, you'll be responsible for delivering exceptional guest experiences, ensuring seamless interactions from sales to service.
Key Responsibilities
- Warm Welcome: Greet guests with a professional demeanor, ensuring they feel valued and welcomed.
- Valet Services: Safely and efficiently park, retrieve, and manage vehicles with a high standard of care and attention to detail.
- Concierge Assistance: Provide a range of concierge services, including arranging transportation, answering questions about vehicle features, and offering directions and recommendations.
- Luxury Experience: Anticipate client needs, personalize your service approach, and create a relaxing, high-quality experience from start to finish.
- Vehicle Inspection: Conduct visual inspections of each vehicle for any pre-existing damage, communicating findings to guests and team members.
- Logistics Support: Organize the flow of vehicles in the facility, ensuring efficiency and maintaining cleanliness and order.
- Customer Communication: Provide timely updates on the status of vehicles and services, effectively communicating any delays or necessary information.
- Maintenance and Care: Perform light cleaning or maintenance on vehicles as needed to ensure they're presented in the best condition.
- Safety & Compliance: Follow all safety and regulatory guidelines, protecting the safety of clients, their vehicles, and colleagues.
Requirements
- Experience: Strong customer service ethic.
- Skills: Interpersonal, communication, and organizational skills.
- Licensing: Valid Ontario G driver's license with a clean driving record.
- Physical Ability: Able to work on your feet, quickly move and park cars, including manual transmission vehicles.
- Attitude: Friendly, enthusiastic, and proactive, with a knack for anticipating client needs.
What We Offer
- Impactful Work: Every day presents new challenges and opportunities to make a difference.
- Career Growth: We're committed to helping our team members grow their careers with us.
- Community: Be part of a team that's passionate about cars, in one of the most vibrant cities in the world.
- Competitive Pay: Attractive salary.
- Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
- Professional Development: Ongoing training opportunities to keep your skills sharp.
- Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency.
- Positive Work Environment: Be part of a supportive and friendly team that values your contribution.
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