Bilingual Inside Sales Representative

4 weeks ago

Barrie, Ontario, Canada Mueller Canada, LTD Full time

Inside Sales Representative Opportunity

Mueller Canada, LTD is seeking a highly skilled Inside Sales Representative to join our team. As a bilingual Inside Sales Representative, you will be responsible for providing exceptional customer service and support to our external customers.

Key Responsibilities:

  • Assess and address customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry, and product applications/limitations.
  • Provide support needed to resolve customer complaints and issues, including all paperwork and follow-up until the process is complete.
  • Act as a liaison between outside sales representatives/customers and various plants, working closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
  • Engage in opportunistic and add-on sales activities.
  • Carry out additional job responsibilities and duties as required.

Requirements:

  • Must be bilingual in English and French-Canadian.
  • High school diploma or equivalent.
  • Previous work experience or other activities demonstrating a strong communications background.
  • Intermediate computer experience with the ability to quickly learn and navigate new computer programs.
  • Ability to work in a team setting and gain trust and respect of various persons throughout Mueller Canada, LTD's various locations and customer base.
  • Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
  • Demonstrated organizational and time management skills.

Preferred Qualifications:

  • 2+ years of customer service and/or inside sales experience.
  • Bachelor's degree in business or communications-related field.
  • Strong experience in mainframe programs that include inventory control – such as JD Edwards (JDE).
  • Familiarity with database programs such as Access.
  • Experience with phone-based customer service support systems.
  • Technical/Mechanical background.

This is a full-time position with a competitive salary and benefits package. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

How to Apply:

Applicants should submit their resume and cover letter through the Mueller Canada, LTD career portal. All resumes will be held in confidence and collected through the Mueller Canada, LTD Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Canada, LTD will contact desired applicants to proceed in the hiring process.

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