Bilingual Client Relationship Manager

4 weeks ago


Mississauga, Ontario, Canada GFL Environmental Full time
Job Title: Bilingual Client Relationship Manager

At GFL Environmental, we are seeking a highly skilled Bilingual Client Relationship Manager to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer service and account management to our clients in the Retail and Pharmaceutical industries.

Key Responsibilities:
  • Deliver bilingual customer service via telephone and email, addressing client needs such as contract inquiries, billing issues, service modifications, and complaint resolutions.
  • Build and maintain strong relationships with clients and manufacturers through regular and effective communication.
  • Collaborate with internal departments such as Field Operations, Dispatch, IT, and others to ensure seamless service delivery.
  • Analyze and report on customer data, including revenue trends, account activity, and client feedback to support strategic decisions.
  • Initiate and implement process improvements to enhance interdepartmental coordination and client satisfaction.
  • Perform additional duties as needed to support team and client needs.
Requirements:
  • Proficiency in French and English is essential.
  • A bachelor's degree in business or related field, or equivalent experience demonstrating strong analytical and procedural skills.
  • At least two years of experience in account management or customer service, preferably in a leadership role.
  • Familiarity with the retail, pharmaceutical, or environmental industries is an asset.
  • Strong proficiency with Microsoft Office suite and general database applications.
  • Excellent communication skills, with the ability to clearly articulate ideas and receive feedback constructively.
  • Proven ability to manage client relationships effectively, with a strong orientation towards proactive problem-solving and customer satisfaction.


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