Bilingual Client Relationship Manager
4 weeks ago
At GFL Environmental, we are seeking a highly skilled Bilingual Client Relationship Manager to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer service and account management to our clients in the Retail and Pharmaceutical industries.
Key Responsibilities:- Deliver bilingual customer service via telephone and email, addressing client needs such as contract inquiries, billing issues, service modifications, and complaint resolutions.
- Build and maintain strong relationships with clients and manufacturers through regular and effective communication.
- Collaborate with internal departments such as Field Operations, Dispatch, IT, and others to ensure seamless service delivery.
- Analyze and report on customer data, including revenue trends, account activity, and client feedback to support strategic decisions.
- Initiate and implement process improvements to enhance interdepartmental coordination and client satisfaction.
- Perform additional duties as needed to support team and client needs.
- Proficiency in French and English is essential.
- A bachelor's degree in business or related field, or equivalent experience demonstrating strong analytical and procedural skills.
- At least two years of experience in account management or customer service, preferably in a leadership role.
- Familiarity with the retail, pharmaceutical, or environmental industries is an asset.
- Strong proficiency with Microsoft Office suite and general database applications.
- Excellent communication skills, with the ability to clearly articulate ideas and receive feedback constructively.
- Proven ability to manage client relationships effectively, with a strong orientation towards proactive problem-solving and customer satisfaction.
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