Bilingual Client Success Specialist

4 weeks ago


Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're looking for a skilled Bilingual Client Success Specialist to join our team and help us deliver exceptional client experiences.

About the Role

We're seeking a highly motivated and bilingual individual to build and maintain relationships with our customers. As a Client Success Specialist, you'll provide ongoing day-to-day account support, recommend cost-saving solutions, and manage processes to optimize the productivity of our clients' fleets.

Key Responsibilities

  • Develop and execute account strategies that meet the needs and goals of our customers.
  • Execute day-to-day requests and activities, complex or routine, in accordance with client policies, procedures, and priorities.
  • Use discretion and independent judgment to advise clients and work with them to recognize needs and recommend solutions.
  • Take ownership of client issues and apply critical thinking and problem-solving abilities.
  • Conduct customer data analysis and reporting.
  • Collaborate with subject matter experts to quickly and efficiently resolve inquiries.

Requirements

  • Bachelor's degree in business or a related field is required. Equivalent relevant experience will be considered in lieu of a degree.
  • Must be fully bilingual in English and French.
  • 2-5 years of customer service or client account management experience is highly desirable, preferably in a B2B service environment.
  • Proficiency in various MS Office software applications, including Word, Excel, and PowerPoint.

What We Offer

At Element Fleet Management, we offer a comprehensive benefits package, including health and welfare benefits, paid time-off programs, and a hybrid work environment. We're committed to fostering a culture of innovation, empowerment, decision-making, and accountability.

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion.



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