Senior Client Relationship Manager

4 weeks ago

Mississauga, Ontario, Canada Brand Momentum Full time

Job Title: Senior Client Relationship Manager

Job Summary:

We are seeking a Senior Client Relationship Manager to lead our client relationships and drive business growth. As a key member of our team, you will be responsible for maintaining and growing superlative client relationships, providing strong thought leadership, and driving business growth with a proactive approach.

Key Responsibilities:

  • Manage a team of Account Coordinators and Field Managers.
  • Be the expert in Client Management and Project Management in order to grow the skills of the Account Managers and ensure executional excellence across all clients they are responsible for.
  • Oversee a number of clients and projects that are managed by an Account Manager.
  • Have weekly one-on-ones with AC's and FM's to get updates and provide coaching & troubleshooting.
  • Effectively provide clear program expectations to the internal and external team members while holding them accountable to deliver against scope and timelines.
  • Attend activations when clients are present to reinforce Brand Momentum's commitment to client projects and build relationships.
  • Own and manage select clients with the support of junior staff.
  • Lead Client meetings and be an active participant to ensure continuous alignment on client deliverables.
  • Lead planning, production and staffing for projects.
  • Lead activation and attend in-person, as required.
  • Track performance metrics to Identify challenges, and opportunities and develop effective action plans to maintain optimal performance.
  • Lead and manage multiple program budgets, workbacks, status documents, and worst-case scenario planning.
  • Prepare and present regularly scheduled performance updates and reports.
  • Escalate issues and opportunities in a timely and proactive manner.
  • Maintain an up-to-date understanding of BMI, its clients and your specific clients to implement effective ideation and feedback.
  • Meet weekly with the Director of Client Service to provide updates on clients and current projects.

Requirements:

  • Post-Secondary degree, preferably in Business.
  • 3-4 years experience in an Account / Client management role.
  • Excellent client relationship management skills, must be client-focused and proactive.
  • Extremely detailed and organized with excellent follow-through.
  • Excellent Project Management skills and ability to manage multiple projects with diligence.
  • Effective analytical and problem-solving skills, sound judgment, strong decision-making ability, courage to make quick decisions and communicate with confidence.
  • Ability to lead and inspire a team of account managers and coordinators effectively and efficiently.
  • Must be organized, detail-oriented and able to translate big-picture ideas into objectives and rollout.
  • Communication – written & oral.

About Brand Momentum:

From engagement to the shopper to shelf, Brand Momentum's mission is to authentically connect brands to people through marketing, sales and retail programs, supported by technology services and digital solutions that amplify what we do. A national integrated agency with two headquarters, one in Toronto and one in Montreal. Delivering best-in-class programs for companies in such industries as retail, consumer packaged goods, pharmaceutical, technology, and financial services. The company is a three-time winner of Canada's Top 100 Best Workplaces and one of Canada's top 500 fastest-growing companies.

About Our Culture:

Goodness is at the heart of everything we do. BMI is an enduring market leader in quality and innovation where employee and client aspirations are realized in a fun culture. We deliver on our promises to our clients and people; we do it with a passionate and innovative approach providing flexibility and value. We are all about integrity, respect, empowerment, commitment, fun, and flexibility while being fiscally responsible.

Brand Momentum is an Equal Opportunity Employer. Thank you for your interest in Brand Momentum Inc. Due to the large volume of applicants, only those pre-selected will be contacted.

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