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Technical Support Specialist

2 months ago

Burlington, Ontario, Canada JK Contracting and Consulting Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at JK Contracting and Consulting Inc. as a User Support Technician. In this role, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring in-depth research and troubleshooting skills.
  • Training and Development: Provide training and guidance to users on the effective use of computer systems, software, and other technical tools.
  • Documentation and Record-Keeping: Maintain accurate and detailed records of technical issues, solutions, and user feedback.
  • Collaboration and Communication: Work closely with internal teams and external clients to ensure seamless technical support and resolve any technical issues that may arise.
Requirements
  • Education: A degree in Computer Science, Information Technology, or a related field is preferred.
  • Experience: A minimum of 1 year of experience in a technical support role, with a strong background in computer systems, software, and network administration.
  • Skills: Excellent problem-solving and analytical skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
  • Language: Fluency in English is required, with the ability to communicate effectively with users and internal teams.
Working Conditions
  • Work Schedule: 35 hours per week, with flexibility to work overtime as needed.
  • Work Environment: A dynamic and collaborative work environment, with opportunities for professional growth and development.