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Luxury Sales Leader

2 months ago

Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew is a world-renowned luxury retail leader, offering an inspiring and fashion-driven environment where associates can learn and grow. With incredible partnerships with iconic brands and a strong commitment to corporate social responsibility, you will be motivated every day.

A job at Holt Renfrew offers a competitive total compensation package, including a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development opportunities.

The Luxury Sales Leader supports the Sales Manager by providing daily supervision and guidance to sales associates in order to achieve the highest standards of luxury sales and service. Key responsibilities include:

  • Providing sales floor supervision by spending most time on the selling floor
  • Coaching and training sales associates to maintain luxury standards and achieve customer service targets
  • Resolving customer complaints and keeping the manager informed
  • Making recommendations for improvements to enhance customer sales and service standards
  • Actively participating as a training facilitator for sales and service programs and other company training initiatives
  • Assisting in the launch and maintenance of selling tools and sales and service programs
  • Helping sales associates develop, maintain, and grow an active store client base and strong customer relationships
  • Participating in the recruitment and selection of sales associates
  • Assigning work and tasks to sales associates as needed
  • Providing feedback to the Sales Manager on inventory performance, merchandising presentation standards, customer trends, and issues
  • Contributing to associate performance assessments and appraisals, performance improvement plans
  • Assisting in organizing and conducting regular department team meetings and keeping the team informed about upcoming sales and service initiatives
  • Maintaining high standards of merchandise presentation at all times

This role requires a proven track record of exceeding sales and profit targets, adaptability, and comfort with change. The ideal candidate has 1-3 years of supervisory experience with accountability for sales and service, retail selling experience in a luxury environment, and proficient communication and interpersonal skills. They are also entrepreneurial in spirit and proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

The measures of success for this role include contributing to financial objectives, individual objectives linked to the achievement of department goals, and feedback from internal and external clients. Estimated salary range for this position is $85,000 - $110,000 per annum, based on location and industry standards.