Luxury Sales and Experience Lead

6 days ago

Toronto, Ontario, Canada Nuovo Photography Full time
About Us

Nuovo Artistic Photography is a dynamic community of creatives dedicated to crafting extraordinary experiences for our clients.

We thrive on innovation, pushing boundaries to deliver unforgettable moments that resonate deeply with our guests.

Our focus is on exceeding client expectations, and we're seeking a Luxury Sales and Experience Lead to elevate our luxury service to new heights.

Job Overview

This role requires a skilled and motivated professional to provide exceptional service and cultivate strong relationships with our clientele.

As the primary contact for our guests, you will deliver personalized, top-tier photoshoot experiences and drive revenue through strategic sales and relationship management.

Key Responsibilities:
  • Upselling and Revenue Maximization:
    • Identify opportunities to upsell additional services, products, or packages, driving revenue growth and enhancing the studio's profitability.
    • Manage high-value transactions with precision, ensuring a seamless and secure process for luxury investments.
  • Premium Service Delivery:
    • Offer a luxury, white-glove experience, including private consultations and customized photography sessions designed to exceed client expectations.
    • Possess in-depth knowledge of our services, including studio offerings and customizable packages, to provide expert recommendations and personalized advice.
  • Client Experience Enhancement:
    • Anticipate client needs and preferences, delivering innovative and upscale solutions to enhance their overall experience.
    • Work closely with clients to understand their vision, offering bespoke recommendations to ensure their satisfaction and delight.
  • Engagement and Relationship Management:
    • Develop and nurture trust-based relationships with clients through personalized communication and attentive service.
    • Act as the primary liaison for guests, addressing inquiries and providing tailored solutions that align with their unique preferences and needs.
  • Client Retention & Loyalty:
    • Monitor and assess client feedback to continuously improve and refine service offerings, ensuring a superior luxury experience.
Requirements:

To excel in this role, you'll need:

  • Proven experience (3+ years) in high-ticket sales, being a top performer and exceeding targets, preferably within the hospitality or luxury retail industry.
  • Proven experience in luxury goods or premium service industries.
  • Exceptional communication and interpersonal skills with a talent for building and maintaining relationships.
  • Strong understanding of sales techniques, customer service, and high-value transactions.
  • Ability to anticipate client needs and offer creative, tailored solutions.
  • Detail-oriented with excellent organizational skills.
  • Availability to work evenings and weekends.
  • Must be able to work in-person from our Toronto studio location. This position is offered as IN-PERSON ONLY.
Benefits:

We offer a competitive commission-based salary, with the opportunity to earn $100k to $150k+, along with:

  • Complimentary Nuovo shoot and beauty services.
  • Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal.
About Our Location

We're based in Toronto, a vibrant city with a thriving arts scene and a diverse community of creatives.

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