Customer Experience Associate
1 week ago
À propos du poste
L'agent de l'expérience client est responsable de fournir une expérience client exceptionnelle à chaque interaction et de contribuer à l'amélioration continue de l'expérience client globale de la succursale par le service et les conseils.
Responsabilités
- Créer une expérience client exceptionnelle à chaque interaction et contribuer à l'amélioration continue de l'expérience client globale de la succursale par le service et les conseils.
- Effectuer une large gamme de transactions financières (ex. : dépôts, retraits, paiements de factures et/ou autres transactions, si nécessaire) de manière précise et efficace.
- Aider à répondre et à résoudre les préoccupations des clients, en les escaladant si nécessaire.
- Identifier les besoins des clients et déterminer des solutions aux problèmes des clients, et ouvrir une gamme limitée de produits et/ou services pour les clients.
Compétences requises
- Diplôme de secondaire et/ou
- 1+ années d'expérience pertinente
- Diplôme postsecondaire ou de premier cycle (dans un domaine connexe) préféré
À propos de nous
La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde.
Exigences linguistiques : Ce poste n'exige pas la maîtrise d'une langue autre que le français.
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