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Customer Experience Associate

2 months ago

Markham, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Provide proactive and personalized service to customers, understanding their needs and preferences.
  • Process day-to-day transactions and identify opportunities to upsell and cross-sell products and services.
  • Nurture long-term relationships with customers, building trust and loyalty.
  • Stay up-to-date with product knowledge and market trends to provide expert advice and guidance.
  • Collaborate with colleagues to achieve branch targets and contribute to a positive and inclusive work environment.
What We Offer
  • A competitive compensation and benefits package.
  • Opportunities for professional growth and development, including training and mentorship.
  • A dynamic and supportive work environment that values diversity and inclusion.
  • The chance to make a real difference in the lives of our customers and communities.

At Scotiabank, we are committed to creating a workplace that is inclusive and accessible for everyone. If you require accommodation during the recruitment and selection process, please let us know. We thank all applicants for their interest in a career at Scotiabank, but only those selected for an interview will be contacted.