Customer Experience Associate

2 weeks ago

Markham, Ontario, Canada Scotiabank Full time

Requisition ID: 206319
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

  • Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What's in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : Markham
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

  • Customer Experience Associate

    3 days ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProvide proactive and...

  • Customer Experience Associate

    3 days ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProvide proactive and...

  • Customer Experience Associate

    4 weeks ago

    Markham, Ontario, Canada Savers | Value Village Full time

    Job Title: Retail Store AssociateAbout UsAs a leading for-profit thrift retailer across the United States, Canada, and Australia, we are dedicated to promoting reuse and fostering a future where secondhand shopping is commonplace. Our mission revolves around providing value-priced, pre-owned clothing, accessories, and household items. We collaborate with...

  • Sales Associate

    6 days ago

    Markham, Ontario, Canada Michael Hill Full time

    **About Michael Hill**Michael Hill is a leading premium jewellery brand, operating a network of stores across Australia, New Zealand, and Canada. We're a heritage brand with a strong reputation, offering a unique opportunity for career growth and development.**Our Sales Professionals**As a Sales Associate at Michael Hill, you'll play a pivotal role in...

  • Sales Associate

    7 days ago

    Markham, Ontario, Canada Michael Hill Full time

    **About Michael Hill**Michael Hill is a leading premium jewellery brand, operating a network of stores across Australia, New Zealand, and Canada. We're a heritage brand with a strong reputation, offering a unique opportunity for career growth and development.**Our Sales Professionals**As a Sales Associate at Michael Hill, you'll play a pivotal role in...

  • Customer Experience Associate

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Provide proactive and personalized...

  • Customer Experience Associate

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service: Provide proactive and personalized...

  • Personal Banking Associate

    1 week ago

    Markham, Ontario, Canada Bank of Montreal Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Personal Banking Associate to join our team at the Bank of Montreal. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their...

  • Personal Banking Associate

    2 weeks ago

    Markham, Ontario, Canada Bank of Montreal Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Personal Banking Associate to join our team at the Bank of Montreal. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their...

  • Customer Experience Representative

    1 week ago

    Markham, Ontario, Canada Scotiabank - Global Banking and Markets Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our clients and helping them achieve their financial goals.Key ResponsibilitiesClient Relationships: Build strong relationships...

  • Customer Experience Representative

    1 week ago

    Markham, Ontario, Canada Scotiabank - Global Banking and Markets Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our clients and helping them achieve their financial goals.Key ResponsibilitiesClient Relationships: Build strong relationships...

  • Customer Experience Representative

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving business growth.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Representative

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving business growth.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Representative

    2 weeks ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesCustomer Service Expertise: Provide proactive and personalized support to...

  • Customer Experience Representative

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for delivering exceptional service to our clients, building strong relationships, and contributing to the success of our team.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Representative

    1 week ago

    Markham, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch network, you will be responsible for delivering exceptional service to our clients, building strong relationships, and contributing to the success of our team.Key ResponsibilitiesCustomer Service:...

  • Customer Operations Associate

    4 weeks ago

    Markham, Ontario, Canada Enercare Full time

    Become a part of Enercare, a prominent provider in the realm of residential and commercial services, as well as energy solutions. Our dedication lies in delivering outstanding customer experiences while prioritizing environmental stewardship and community engagement. If you are enthusiastic about providing exceptional service, we invite you to explore this...

  • Customer Experience Associate

    1 week ago

    Markham, Ontario, Canada TD Bank Full time

    À propos du posteL'agent de l'expérience client est responsable de fournir une expérience client exceptionnelle à chaque interaction et de contribuer à l'amélioration continue de l'expérience client globale de la succursale par le service et les conseils.ResponsabilitésCréer une expérience client exceptionnelle à chaque interaction...

  • Customer Experience Associate

    1 week ago

    Markham, Ontario, Canada TD Bank Full time

    À propos du posteL'agent de l'expérience client est responsable de fournir une expérience client exceptionnelle à chaque interaction et de contribuer à l'amélioration continue de l'expérience client globale de la succursale par le service et les conseils.ResponsabilitésCréer une expérience client exceptionnelle à chaque interaction...

  • Security and Customer Care Associate

    4 weeks ago

    Markham, Ontario, Canada Loblaw Companies Limited Full time

    Job Overview: Security and Customer Care Associate Reporting to: Kristy Phelan Loblaw is seeking a dedicated Security and Customer Care Associate. If you are enthusiastic about ensuring a safe and pleasant shopping environment for customers, this role offers an exciting opportunity with one of Canada's leading retailers. The Security and Customer...