Customer Experience Representative

1 week ago


Markham, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving business growth.

Key Responsibilities
  1. Customer Service: Provide proactive and personalized service to customers, addressing their needs and resolving issues in a timely and professional manner.
  2. Relationship Building: Foster strong relationships with customers, understanding their financial goals and objectives, and providing tailored solutions to meet their needs.
  3. Transaction Processing: Process day-to-day transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
  4. Sales and Upselling: Identify and capitalize on sales opportunities, promoting our products and services to customers and driving business growth.
  5. Technology Expertise: Stay up-to-date with our mobile banking applications and assist customers in managing their banking needs, providing expert guidance and support.
Requirements
  1. Customer Service Skills: Proven ability to provide exceptional customer service, with a strong focus on building relationships and resolving issues.
  2. Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
  3. Technical Skills: Strong technical skills, with the ability to learn and adapt to new systems and technologies.
  4. Flexibility: Ability to work a flexible schedule, including evenings and weekends, as required.
  5. Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced team environment.
What We Offer

We offer a competitive compensation and benefits package, as well as opportunities for professional development and growth. As a member of our team, you will have the opportunity to work with a diverse group of colleagues, learn from experienced professionals, and contribute to the success of our organization.



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