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Customer Experience Associate

2 months ago

Markham, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  1. Customer Service: Provide proactive and personalized service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  2. Transaction Processing: Process day-to-day transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  3. Sales and Upselling: Identify and pursue sales opportunities, promoting our products and services to customers and contributing to the branch's sales targets.
  4. Technology Expertise: Stay up-to-date with our digital banking platforms and mobile applications, providing expert guidance and support to customers to help them manage their banking needs.
Requirements
  1. Customer Service Skills: Proven ability to provide exceptional customer service, with a strong focus on building relationships and resolving issues.
  2. Technical Skills: Strong technical skills, including proficiency in digital banking platforms and mobile applications.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  4. Availability: Availability to work a flexible schedule, including evenings and weekends.
What We Offer
  1. Competitive Compensation: A competitive salary and benefits package, including opportunities for career growth and professional development.
  2. Collaborative Team Environment: A dynamic and supportive team environment, with opportunities to work with a diverse group of colleagues.
  3. Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.