Warranty Services Coordinator

4 days ago

Toronto, Ontario, Canada Tarion Full time
About the Role

The Warranty Services Coordinator role provides assistance and guidance to our freehold stakeholders, including Vendor/Builders, Homeowners and their designates if applicable. Once a conciliation is scheduled, the Coordinator works closely with the Homeowner and Vendor/Builder to provide information on the warranty process. The Coordinator provides guidance to support a resolution without the need for an inspection. If the inspection proceeds, the Coordinator will continue to follow up with the Homeowner on any warranted items to see the file through to final resolution, which could include setting up contracts, completing paperwork for cash compensations and processing payments.

Key Responsibilities
  • Responsible for the resolution of claims consistent with the Ontario New Home Warranties Plan Act relating to freehold and individual unit warranty claims
  • Activities include contacting customers, providing guidance and direction, managing the resolution of files and ensuring all appropriate documentation is contained on file
  • Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
  • Liaise with other departments as required
  • Represent Tarion as a witness in License Appeal Tribunal appeals and court litigation
  • Represent Tarion at consumer education seminars on an occasional basis
Requirements
  • Minimum Community College Diploma (or equivalent)
  • 1-2 years' customer service and/or telephone support experience
  • Excellent communication skills, verbal and written
  • Strong listening skills are required
  • General knowledge of the Ontario New Home Warranties Plan Act is preferred
  • Must possess a strong customer service and team player orientation
  • Exceptional telephone manner
  • Strong Computer skills (MS Office)
  • Demonstrated ability to balance multiple priorities in a dynamic environment
  • Demonstrated interest in and commitment to continuous learning

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