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Aircraft Warranty Specialist

2 months ago

Toronto, Ontario, Canada Porter Airlines Full time

Job Summary

Reporting to the Manager, Provisioning, the Warranty Repair Coordinator will be the key point person for managing warranty repairs for our aircraft components. This role will ensure we recoup costs from manufacturers for parts and repairs covered under warranty, while maintaining positive relationships with our suppliers.

Duties & Responsibilities

  • Create repair orders for defective aircraft parts and components, outlining the specific issue, warranty details, and required repairs.
  • Process warranty claims for purchase and repair of aircraft parts and tooling.
  • Review warranty agreements and technical documents, including Service Bulletins and Airworthiness Directives, to identify warranty coverage.
  • Communicate effectively with vendors, repair facilities, and internal departments to track repair progress, expedite overdue repairs, and reconcile invoicing issues.
  • Analyze repair quotes ensuring compliance with warranty terms and identifying any discrepancies.
  • Manage the return of unserviceable components for our exchange program.
  • Issue return orders for components designated for exchange.
  • Advise the purchasing group of required exchanges needed for stock replenishment based on warranty returns.
  • Work with all internal stakeholders to ensure contractual commitments are met.
  • Maintain records and files according to the company's policy, including vendor audit forms.
  • Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

  • Concern for Safety: Identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for self and others.
  • Teamwork: Work collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Provide service excellence to internal and/or external customers (passengers).
  • Initiative: Deal with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focus efforts on achieving high quality results consistent with the organization's standards.
  • Fostering Communication: Listen and communicate openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

  • Minimum of 2-3 years of experience in warranty administration, preferably within the aviation industry.
  • Strong understanding of warranty principles and contractual agreements.
  • Previous experience in a technical repair role within aviation required.
  • Excellent analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with AMOS an asset.
  • Exceptional communication and interpersonal skills to liaise effectively with various stakeholders.
  • Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.