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Warranty Services Coordinator

2 months ago

Toronto, Ontario, Canada Tarion Full time
About the Role

The Warranty Services Scheduling Coordinator role is responsible for coordinating conciliations with homeowners and builders. This involves ensuring that the required conciliation payment is received and processed on the related files. The scheduling coordinator also ensures that the list of items submitted has been updated and available for inspection, in a timely manner within the required timeframe. The Warranty Services Scheduling Coordinator helps to manage the Warranty Services Representative's calendar to avoid conflicts and make scheduling accommodations as needed.

This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. The role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Process all incoming inspection requests consistent with the Ontario New Home Warranties Plan Act and guidelines set out in Builder Bulletins relating to freehold homes and condominium units
  • Schedule inspections requests and update the management inspection calendar, follow up on large list forms, contact customers, provide guidance and direction, manage the resolution of files and ensure all appropriate documentation is contained on file
  • Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
  • Liaise with other departments as required
Requirements
  • Minimum High School graduation (or equivalent)
  • 1-2 years' customer service and/or telephone support experience
  • Excellent communication skills, verbal and written
  • Strong listening skills are required
  • General knowledge of the Ontario New Home Warranties Plan Act is preferred
  • Must possess a strong customer service and team player orientation
  • Exceptional telephone manner
  • Strong Computer skills (MS Office)
  • Demonstrated ability to balance multiple priorities in a dynamic environment
  • Demonstrated interest in and commitment to continuous learning