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Warranty Services Coordinator
2 months ago
About the Role
The Warranty Services Scheduling Coordinator is responsible for scheduling conciliations with homeowners and builders. This role ensures that the required conciliation payment is received and processed on the related files. The scheduling coordinator also ensures that the list of items submitted has been updated and available for inspection, in a timely manner within the required timeframe.
Key Responsibilities
- Process all incoming inspection requests consistent with the Ontario New Home Warranties Plan Act and guidelines set out in Builder Bulletins relating to freehold homes and condominium units.
- Schedule inspections requests and update the management inspection calendar, follow up on large list forms, contact customers, provide guidance and direction, manage the resolution of files, and ensure all appropriate documentation is contained on file.
- Provide fair, timely, quality, and consistent service to home buyers, owners, vendor/builders, and their agents and other stakeholders and clients.
- Liaise with other departments as required.
Requirements
- Minimum High School graduation (or equivalent).
- 1-2 years' customer service and/or telephone support experience.
- Excellent communication skills, verbal and written.
- Strong listening skills are required.
- General knowledge of the Ontario New Home Warranties Plan Act is preferred.
- Must possess a strong customer service and team player orientation.
- Exceptional telephone manner.
- Strong Computer skills (MS Office).
- Demonstrated ability to balance multiple priorities in a dynamic environment.
- Demonstrated interest in and commitment to continuous learning.
Why Choose Tarion?
Tarion believes that its employees are its most valuable asset. We strive to provide a welcoming work environment. We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.
Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection, and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.
