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Customer Service Coordinator

1 month ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About the Role

We are seeking a highly skilled and results-driven Customer Order Coordinator to join our team at Techo-Bloc. As a key member of our customer service team, you will be responsible for managing customer order inquiries, analyzing customer orders and accounts, and providing optimal solutions to meet their needs.

Key Responsibilities

  • Process customer purchase orders received via various channels, including telephone, email, fax, and online ordering.
  • Analyze customer orders and accounts to propose the best solution to save them time and money.
  • Manage inventory transactions and logistic requests using various software systems and tools.
  • Respond to customer inquiries and provide product availability information, recommending alternatives and solutions based on their needs.
  • Follow up with customers on past due orders that have not been picked up.
  • Collaborate with the sales and marketing team to coordinate product pick-up and delivery dates to customers.

Requirements

  • Strong customer service skills with a passion for service and ownership of every customer interaction.
  • Excellent problem-solving skills, a positive attitude, and attention to detail.
  • Excellent bilingualism (French and English), both spoken and written.
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
  • Proficiency in Microsoft Office Excel and Word.
  • Self-motivation, initiative, and a quick learning ability.

About Techo-Bloc

Techo-Bloc is a dynamic and entrepreneurial company that values innovation and excellence. We offer a collaborative, inclusive, and positive working environment, with opportunities for career growth and recognition. Our team is passionate, driven, and committed to delivering exceptional results.