Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Order Coordinator to join our team at Techo-Bloc. As a key member of our customer service team, you will be responsible for managing customer orders, resolving issues, and providing exceptional service to our clients.
Key Responsibilities
- Process customer purchase orders received via various channels, including telephone, email, and online ordering.
- Analyze customer orders and accounts to propose optimal solutions, saving customers time and money.
- Manage inventory transactions and logistic requests using various software systems and tools.
- Respond to customer inquiries and provide product availability information, recommending alternatives and solutions as needed.
- Follow up with customers on past due orders and coordinate product pick-up and delivery dates with the sales and marketing team.
Requirements
- Strong customer service skills with a passion for service and ownership of every customer interaction.
- Excellent problem-solving skills, a positive attitude, and attention to detail.
- Excellent bilingualism (French and English), both spoken and written.
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
- Proficiency in Microsoft Office Excel and Word.
- Self-motivation, initiative, and a quick learning ability.
About Techo-Bloc
Techo-Bloc is a dynamic and entrepreneurial company that values innovation, excellence, and teamwork. We offer a collaborative and inclusive work environment, with opportunities for career growth and development.
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