Customer Service Representative

2 weeks ago


Longueuil, Quebec, Canada Techo-Bloc Full time
Unleash Your Potential as a Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an integral part of our sales and customer service team, you will play a key role in providing exceptional support to our clients and ensuring their satisfaction with our products.

About the Role

This is a full-time position that requires strong communication skills, problem-solving abilities, and attention to detail. You will be responsible for managing customer orders, resolving issues, and collaborating with internal teams to ensure seamless order fulfillment.

Key Responsibilities
  • Manage customer purchase orders received via telephone, email, fax, and online ordering for both Canadian and American markets;
  • Analyze customer orders and accounts to propose optimal solutions to save time and money;
  • Manage inventory transactions and logistic requests using various software systems and tools;
  • Respond to inquiries from customers and sales teams on product availability and recommend alternatives and solutions based on client needs;
  • Follow up with customers on past due orders that have not been picked up;
  • Collaborate with sales and marketing teams to coordinate product pick-up and delivery dates to customers.
About Us

Techo-Bloc is a dynamic and innovative company that values its employees and provides a supportive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development.

Requirements
  • Strong customer service skills with a passion for service and ownership of every customer interaction;
  • Excellent problem-solving skills, positive attitude, and attention to detail;
  • Excellent bilingualism (French and English), both spoken and written (English required to serve US clients);
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
  • Proficiency in Microsoft Office Excel and Word;
  • Self-motivation, initiative, and quick learning ability;
  • Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) considered an asset.
Salary

The estimated salary range for this position is $58,000 - $65,000 per year, depending on experience.



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