Customer Service Coordinator

4 weeks ago


Longueuil, Quebec, Canada Techo-Bloc Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for managing customer order inquiries, analyzing customer orders and accounts, and providing optimal solutions to meet their needs.

Key Responsibilities

  • Process customer purchase orders received via various channels, including telephone, email, fax, and online ordering.
  • Analyze customer orders and accounts to propose the optimal solution to save time and money.
  • Manage inventory transactions and logistic requests utilizing various software systems and tools.
  • Respond to inquiries from customers and sales team on product availability and recommend alternatives and solutions based on their needs.
  • Follow up with customers on past due orders that have not been picked up.
  • Work with the sales and marketing team to coordinate product pick-up and delivery dates to customers.

About You

We are looking for a highly motivated and results-driven individual with excellent customer service skills, a positive attitude, and attention to detail. You should be proficient in Microsoft Office Excel and Word, and have excellent bilingualism (French and English) both spoken and written.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A recognition and reward program for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to [insert contact information].



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