Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and results-driven Customer Service Representative to join our team at Techo-Bloc. As a key member of our customer service team, you will be responsible for managing customer order inquiries, providing exceptional customer service, and ensuring timely and accurate order fulfillment.
Key Responsibilities
- Process customer purchase orders received via telephone, email, fax, and online ordering for both Canadian and American markets.
- Analyze customer orders and accounts to propose the optimal solution to make them save time and money.
- Manage inventory transactions and logistic requests utilizing various software systems and tools.
- Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs.
- Follow up with our customers on past due orders that have not been picked up.
- Work with the sales and marketing team to coordinate product pick-up and delivery dates to our customers.
Requirements
- Strong customer service skills with a passion for service and ownership of every customer interaction.
- Excellent problem-solving skills, a positive attitude, and attention to detail.
- Excellent bilingualism (French and English), both spoken and written (English is required to serve our clients in the United States).
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
- Proficiency in Microsoft Office Excel and Word.
- Self-motivation, initiative, and a quick learning ability.
- Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.
About Techo-Bloc
Techo-Bloc is a dynamic and entrepreneurial company that values innovation, collaboration, and excellence. We offer a collaborative, inclusive, and positive working environment, with opportunities for career growth and recognition. Our team is passionate about delivering exceptional customer service and ensuring the success of our customers.
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