Customer Service Coordinator

3 weeks ago

Longueuil, Quebec, Canada Techo-Bloc Full time
Job Description

The Customer Support Coordinator's mission is to provide exceptional customer satisfaction and build loyalty with homeowners. The coordinator will be responsible for managing customer inquiries by addressing their concerns and scheduling appropriate actions for our service team.

Key Responsibilities
  • Manage customer complaints from creation to resolution, providing guidance on warranty and non-warranty issues.
  • Support the sales team with records and provide training to ensure smooth processes.
  • Provide stakeholders with visibility into the status of cases.
  • Collaborate with the sales, customer service, and finance teams to ensure solutions are provided, approved, executed, and complaints are resolved within specified timelines.
Field Team Management
  • Plan the field service team to implement solutions provided by the sales team for complaints and merchandising tasks.
  • Collaborate with display architects, the sales team, and dealers to plan FSC and execute distributor display work.
  • Coordinate field team schedules, approve team working hours, and expense reports.
Qualifications
  • Strong customer service skills with a passion for service and taking ownership of every customer contact.
  • Excellent problem-solving skills, a positive attitude, and attention to detail.
  • Excellent bilingualism (French and English), both spoken and written.
  • Ability to handle multiple tasks simultaneously, coordinate, prioritize, and follow up within deadlines.
  • Proficiency in Microsoft Office Excel and Word.
  • Personal motivation, initiative, and a quick learning ability.
  • Experience with administrative support for a field team.

We appreciate all applicants for their interest; however, only those under consideration will be contacted.

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