Customer Support Coordinator

3 weeks ago


Longueuil, Quebec, Canada Techo-Bloc Full time

Job Summary

The Customer Support Coordinator role at Techo-Bloc is a key position that requires strong customer service skills and a passion for delivering exceptional service to homeowners. The coordinator will be responsible for managing customer inquiries, addressing concerns, and scheduling appropriate actions for our service team.

Key Responsibilities

  • Act as the primary point of contact for customer inquiries and provide guidance on warranty and non-warranty issues.
  • Support the sales team with their records and provide training to ensure smooth processes.
  • Collaborate with the sales, customer service, and finance teams to ensure solutions are provided, approved, executed, and complaints are resolved within specified timelines.
  • Handle and manage complaints from creation to resolution.
  • Coordinate and execute the proposed solution.

Field Team Management

  • Plan the field service team to implement solutions provided by the sales team for complaints and merchandising tasks.
  • Collaborate with display architects, the sales team, and dealers to plan FSC and execute distributor display work.
  • Coordinate field team schedules, approve team working hours, and expense reports.
  • Order equipment, tools, cleaning products, or clothing that the team may need and ensure they are always stocked for their routes.
  • Participate in performance evaluations.

Requirements

  • Strong customer service skills with a passion for service and taking ownership of every customer contact.
  • Excellent problem-solving skills, a positive attitude, and attention to detail.
  • Excellent bilingualism (French and English), both spoken and written.
  • Ability to handle multiple tasks simultaneously, coordinate, prioritize, and follow up within deadlines.
  • Proficiency in Microsoft Office Excel and Word.
  • Personal motivation, initiative, and a quick learning ability.
  • Experience with administrative support for a field team.

About Techo-Bloc

Techo-Bloc is a dynamic company that boasts 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive, and positive working environment.



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