Customer Service Representative
2 weeks ago
Customer Service Representative Job Description
We are seeking a dynamic and results-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing customer order inquiries from our distribution centers, analyzing customer orders and accounts to propose optimal solutions, and responding to inquiries from customers and sales teams on product availability and recommendations.
Key Responsibilities:
- Process customer purchase orders received via telephone, email, fax, and online ordering for both Canadian and American markets.
- Analyze customer orders and accounts to propose optimal solutions to save customers time and money.
- Manage inventory transactions and logistic requests utilizing various software systems and tools.
- Respond to inquiries from customers and sales teams on product availability and recommend alternatives and solutions based on customer needs.
- Follow up with customers on past due orders that have not been picked up.
- Work with sales and marketing teams to coordinate product pick-up and delivery dates to customers.
Requirements:
- Strong customer service skills with a passion for service and ownership of every customer interaction.
- Excellent problem-solving skills, a positive attitude, and attention to detail.
- Excellent bilingualism (French and English), both spoken and written (English is required to serve customers in the United States).
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
- Proficiency in Microsoft Office Excel and Word.
- Self-motivation, initiative, and a quick learning ability.
- Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.
About Techo-Bloc:
Techo-Bloc is a dynamic and innovative company that prides itself on offering a collaborative, inclusive, and positive working environment. We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in, and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America.
Why Work at Techo-Bloc:
At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions. Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.
Perks and Benefits:
- RRSP with employer contribution.
- 24/7 telemedicine & Employee Assistance Program (EAP).
- In-house leadership development and coaching.
- Training & Development Programs.
- Flexible work arrangements.
- Considerable referral bonuses.
- Discounts on Techo-Bloc's products.
- Healthy snack-filled kitchens.
- Techo-Bloc branded swag.
- Free parking.
- Employee Recognition Events.
- English and French courses available as needed.
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