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Customer Experience Coordinator

1 month ago

Longueuil, Quebec, Canada Techo-Bloc Full time
About Techo-Bloc

Techo-Bloc is a dynamic and innovative company with a strong commitment to excellence. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across North America, we are a leader in our industry.

We are driven by a passion for creating value and delivering exceptional results. Our entrepreneurial spirit and collaborative culture make us an attractive employer for talented individuals who share our vision.

Our company values diversity, inclusion, and employee growth. We offer a comprehensive benefits package, including RRSPs, 24/7 telemedicine, and employee assistance programs. Our commitment to our employees' success is reflected in our leadership development programs, training opportunities, and flexible work arrangements.

Job Description

We are seeking a highly skilled and customer-focused Order Fulfillment Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating the receipt, processing, and delivery of customer orders.

Your primary responsibilities will include:

  • Managing customer purchase orders received via phone, email, fax, and online ordering
  • Analyzing customers' orders and accounts to propose optimal solutions that save time and money
  • Managing inventory transactions and logistic requests using various software systems and tools
  • Responding to inquiries from customers and sales teams on product availability and recommending alternatives and solutions based on their needs
  • Following up with customers on past due orders that have not been picked up
  • Coordinating product pick-up and delivery dates with the sales and marketing team

You will work closely with our internal partners, including transport, distribution, production, and sales teams, to ensure seamless coordination and effective communication.

Requirements

To succeed in this role, you will need:

  • Strong customer service skills with a passion for service and ownership of every customer interaction
  • Excellent problem-solving skills, a positive attitude, and attention to detail
  • Excellent bilingualism (French and English), both spoken and written
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines
  • Proficiency in Microsoft Office Excel and Word
  • Self-motivation, initiative, and a quick learning ability
  • Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset
About You

We are looking for a highly motivated and organized individual with excellent communication skills. You will thrive in a fast-paced environment and be able to work effectively in a team setting.

In return for your hard work and dedication, you can expect a competitive salary of $58,000 plus bonuses and benefits. If you are passionate about delivering exceptional customer experiences and want to grow your career with a dynamic and innovative company, please submit your application.