Customer Order Coordinator
7 days ago
As a leading manufacturer of innovative outdoor living solutions, we strive to deliver exceptional customer experiences. Our dynamic team is passionate about creating a positive and inclusive work environment that fosters growth and recognition.
A Day in the Life
As a Customer Order Coordinator, your primary responsibility will be to manage customer order inquiries from our distribution centers. You will work closely with a team of dedicated bilingual Specialists to ensure timely and accurate processing of orders. Your day starts by making yourself available for incoming calls, which typically represent up to 20% of a typical workday. The remaining inquiries are tickets submitted via email to be handled on a first-come, first-served basis. As you collaborate with internal partners, including Transport, Distribution, Production, and Sales, you will grow your knowledge of our internal processes, products, and ultimately set yourself up for future career growth within the company.
Job Requirements
To succeed in this role, you must possess strong customer service skills, a passion for service, and ownership of every customer interaction. Excellent problem-solving skills, a positive attitude, and attention to detail are essential. You should be able to multitask, coordinate, prioritize, and follow up within given deadlines. Proficiency in Microsoft Office Excel and Word is required, while knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) is considered an asset. Self-motivation, initiative, and a quick learning ability are also crucial for success in this role.
Benefits and Perks
Techo-Bloc offers a comprehensive compensation package, including an estimated salary range of $45,000 to $60,000 per year, depending on experience. We also provide a range of benefits, including RRSP contributions, 24/7 telemedicine and Employee Assistance Program, in-house leadership development and coaching, training and development programs, flexible work arrangements, considerable referral bonuses, discounts on Techo-Bloc's products, healthy snack-filled kitchens, Techo-Bloc branded swag, free parking, and English and French courses as needed.
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