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Front Desk Ambassador

2 months ago

Whistler, British Columbia, Canada Accor Full time
Job Description

Front Desk Agent Role

We are seeking a skilled and charismatic Front Desk Agent to join our team at Fairmont Chateau Whistler. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities:

  • Greet and check-in guests, responding to requests and settling accounts with a high level of professionalism.
  • Maintain accurate records of daily transactions, including cash handling and currency exchange.
  • Promote and sell hotel services, taking initiative to add a personalized touch to each guest's stay.
  • Work cohesively with fellow colleagues as part of a team to deliver exceptional service.

Requirements:

  • Ability to work well under pressure in a fast-paced environment.
  • Prior experience working with Opera or a related system.
  • Previous front desk experience is required, with previous customer service experience an asset.

Job Perks & Benefits:

  • Subsidized staff accommodation provided.
  • Complimentary meal in our staff cafeteria per shift.
  • Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.

Additional Information:

  • Must be legally eligible to work in Canada.

Why Work for Accor?

We welcome you as you are and offer a supportive work environment where you can grow and learn every day.