Overnight Front Desk Supervisor
2 weeks ago
About Four Seasons:
Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking a skilled Overnight Front Desk Supervisor to join our dynamic team at Four Seasons Resort Whistler.
About the Role:
The Overnight Front Desk Supervisor will be responsible for managing the Front Desk operations during the overnight shift, ensuring seamless communication with the day shift team, and maintaining the highest level of customer service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Efficiently check guests in and out, ensuring correct room assignments and rates, and arranging luggage delivery.
- Collect feedback, settle bills accurately, and process payments through credit card or cash transactions.
- Ensure compliance with financial and credit procedures, reviewing paid-outs, rebates, Petty Cash disbursements, and Direct Billings.
- Coordinate arrivals, departures, and billing requirements, ensuring accuracy.
- Block rooms for arrivals and resolve any discrepancies promptly.
- Handle guest relocations according to established guidelines.
- Resolve customer complaints with the highest level of hospitality and professionalism.
- Assist guests with inquiries and special requests, both in-person and over the phone.
- Conduct frequent tours of the hotel to oversee operations across all departments.
Requirements:
- Previous significant experience in a Front Office position or related position.
- Previous supervisory experience preferred.
- Opera PMS experience preferred.
- Fluent English (written, spoken, reading).
- Strong crisis management skills.
- Strong supervisory skills.
- Strong commitment to service.
- Category 5 Driving License (unrestricted Category 4 is an advantage).
- Ability to work overnights.
- Ability to work in Canada.
What We Offer:
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
- Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs etc.) after probationary period.
- Retirement plan with employer contribution after one year of service.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Discovery Nights at Four Seasons worldwide.
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Overnight Front Desk Supervisor to be flexible in working overnight, weekends, and holidays.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
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