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Front Desk Representative

1 month ago

Whistler, British Columbia, Canada Accor Full time
{"Job Title": "Front Desk Agent", "Job Description": "

At Fairmont Chateau Whistler, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Key Responsibilities:

  • Greet and check-in guests, respond to requests, and settle accounts
  • Maintain accurate records of daily transactions, including cash handling and balancing a float
  • Serve as a sales agent promoting and up-selling hotel services
  • Take initiative to add a personalized experience for our guests

Requirements:

  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Prior experience working with Opera or a related system
  • Previous front desk experience is required, previous customer service experience is an asset

Perks and Benefits:

  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide

Additional Information:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

", "Language": "en"}