Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada Moneris Full time

Transform Your Career with Moneris

Your Moneris Career - The Opportunity

Moneris is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Experience department, you will provide exceptional support to our merchants, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide contact centre support to merchant clients over the phone
  • Promote our products and services to our merchants, identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
  • Collect and document information from merchants, using problem-solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
  • Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, and sign-on targets

Requirements:

  • 1+ years of customer service experience preferably in a contact centre environment
  • Experience with computer functionality, software, and hardware
  • Fluent in English and French (reading, writing, and verbal)
  • Ability to work on different shifts, including evenings, weekends, and holidays

What We Offer:

  • Comprehensive Total Rewards Program including bonuses, flexible benefits, and RRSP matching
  • Learning & development programs and resources, including unlimited free access to Coursera and an Educational Assistance Program
  • Holistic approach to your well-being, with an Employee Assistance Program and access to 24/7 virtual healthcare
  • A supportive workplace culture committed to Diversity, Equity, and Inclusion


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