Customer Service Representative
4 weeks ago
Transform Your Career with Moneris
Your Moneris Career - The OpportunityMoneris is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Experience department, you will provide exceptional support to our merchants, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide contact centre support to merchant clients over the phone
- Promote our products and services to our merchants, identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
- Collect and document information from merchants, using problem-solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, and sign-on targets
Requirements:
- 1+ years of customer service experience preferably in a contact centre environment
- Experience with computer functionality, software, and hardware
- Fluent in English and French (reading, writing, and verbal)
- Ability to work on different shifts, including evenings, weekends, and holidays
What We Offer:
- Comprehensive Total Rewards Program including bonuses, flexible benefits, and RRSP matching
- Learning & development programs and resources, including unlimited free access to Coursera and an Educational Assistance Program
- Holistic approach to your well-being, with an Employee Assistance Program and access to 24/7 virtual healthcare
- A supportive workplace culture committed to Diversity, Equity, and Inclusion
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