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Sales Representative

2 months ago

Toronto, Ontario, Canada Zedd Customer Solutions Full time

**Job Summary:**

Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set forth by the company and the client.

**Key Responsibilities:**

  • Place and receive calls to/from existing customers.
  • Contact new and existing customers to promote products and services.
  • Complete needs-based assessments in order to recommend appropriate products and services.
  • Consistently meet established program requirements.
  • Provide exceptional sales and customer service and maintain established acceptance rating on quality monitoring tests.
  • Accurately input, retrieve, and access information regarding a customer from a computer system.
  • Resolve customer concerns immediately and effectively. Display professionalism and courtesy at all times.
  • Quickly and correctly answer product questions. Have full knowledge of features and benefits of products and services. Seek to stay informed of program changes.
  • Clearly understand the practices and procedures of the department and job responsibilities.
  • Offer feedback to program supervisor always based on errors or improving results.
  • Operate a computer system effectively.
  • Attend and actively participate in all required training programs. Show eagerness and capacity to learn new products and programs. Provide feedback and suggestions to Supervisors for program improvement.
  • Participate in computer awareness and training as provided by the company.
  • Report suspected security incidents to their immediate supervisor or the compliance/Security Manager, understanding that all reports shall be kept confidential.
  • Be familiar and comply with the established Zedd security policies and practices, and sign a written certification (user acknowledgement) that they have been trained and made aware of the security rules and regulations.
  • Assume other duties as assigned by Team Leader.