Technical Support Specialist
4 weeks ago
ONTARIO INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
- Manage incidents.
The Technical Support Specialist will work in a fast-paced environment with tight deadlines and repetitive tasks. The ideal candidate will be able to work under pressure and have excellent problem-solving skills.
Requirements- 1 to less than 7 months of experience in a technical support role.
- Permanent employment with 30 to 45 hours per week.
- English as the primary language of work.
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