Technical Support Specialist

4 weeks ago


Burlington, Ontario, Canada ONTARIO INC. Full time
Job Description

ONTARIO INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
  • Provide customer service.
  • Manage incidents.
Work Environment

The Technical Support Specialist will work in a fast-paced environment with tight deadlines and repetitive tasks. The ideal candidate will be able to work under pressure and have excellent problem-solving skills.

Requirements
  • 1 to less than 7 months of experience in a technical support role.
  • Permanent employment with 30 to 45 hours per week.
  • English as the primary language of work.


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