Technical Support Specialist

3 weeks ago

Burlington, Ontario, Canada ONTARIO INC. Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at ONTARIO INC. The successful candidate will provide technical assistance to our customers, resolving issues related to computer systems, software, and network connectivity.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues via phone, email, or in-person
  • Provide technical guidance and support to customers on computer systems, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends

Requirements:

  • Post-secondary education in a related field (e.g. computer science, information technology)
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in computer systems, software, and network connectivity

Work Environment:

  • Fast-paced environment with a focus on customer satisfaction
  • Opportunities for professional growth and development
  • Collaborative and dynamic team environment

How to Apply: If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].

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