Technical Support Specialist

4 weeks ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide timely solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
  • Provide customer service and manage incidents.
Requirements
  • No supervision responsibility.
  • Criminal record check.
  • Willing to travel.
  • Valid driver's licence.
  • Ability to work in a fast-paced environment.
  • Manual dexterity.
  • Attention to detail.
  • Ability to distinguish between colours.
  • Sitting.
  • Excellent oral and written communication skills.
  • Ability to multitask and manage time effectively.
  • Honesty.
Benefits
  • Dental plan.
  • Disability benefits.
  • Paramedical services coverage.

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