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Technical Support Specialist

1 month ago

Burlington, Ontario, Canada ONTARIO INC. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at ONTARIO INC. The successful candidate will provide exceptional support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner
  • Consult technical manuals and documentation to research and implement solutions
  • Provide training and guidance to users to enhance their technical skills
  • Collaborate with the team to design and implement new applications and software
  • Supervise and mentor junior technical support staff
  • Provide exceptional customer service and support to users
Requirements
  • College/CEGEP diploma or equivalent
  • 1-6 months of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Strong problem-solving and analytical skills
Work Environment

The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing exceptional support to our users. The ideal candidate will be able to work independently and as part of a team, with a strong commitment to customer satisfaction.