Customer Onboarding Specialist
2 days ago
We are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.
Key Responsibilities- AI Expertise: Develop a deep understanding of STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
- Customer Onboarding: Manage all assigned customer onboardings and ensure the successful launch of STAN AI across their real estate portfolio.
- Technical Support: Provide detailed account walkthroughs and assist new STAN customers with their AI deployment.
- Communication: Lead successful kick-off calls to communicate account setup requirements and expectations with key stakeholders.
- Problem-Solving: Monitor setup progress on accounts, identify potential risks, and guide next steps.
- Conflict Resolution: Resolve conflicts and provide technical solutions to customers in a timely manner.
- Collaboration: Work cross-functionally with Sales, Success Managers, Bot Review, and Development teams to deliver world-class client experiences.
- Customer Advocacy: Develop a deep understanding of customers' business and operational objectives.
- Relationship Building: Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
- Excellent Communication Skills: Possess excellent outgoing communication skills, both verbal and written.
- Time Management: Ability to prioritize, multitask, and manage time effectively.
- Industry Experience: Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success.
- Tech Savviness: Tech-savvy with the ability to quickly learn new products and explain them to others.
- Knowledge: Knowledge of CRM software, Project Management, and CS Platforms.
- Analytical Skills: Analytical and creative in finding solutions for customers.
- Education: Relevant Bachelors Degree or equivalent experience.
- Negotiation Skills: Strong negotiation skills, with the ability to expectation set with customers.
STAN AI is a cutting-edge digital property manager assistant that uses artificial intelligence to respond to texts and emails for property managers 24/7. Our platform is designed to simplify property management tasks and improve efficiency.
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