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Cloud ERP Customer Onboarding Specialist
3 months ago
Empowering Businesses to Thrive
At SAP, we are dedicated to enabling you to achieve your best potential. Our corporate culture emphasizes teamwork and a shared commitment to enhancing global business operations. We strive daily to lay the groundwork for the future, fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking objectives. We provide a collaborative, supportive team atmosphere with a strong emphasis on professional growth, recognition of individual contributions, and a variety of benefits tailored to your needs.
Your Responsibilities:
As a Customer Onboarding Specialist Advisor, your primary responsibilities include:
- Overseeing a portfolio of accounts with moderate complexity, managing customer onboarding, implementation, and adoption requirements while assisting them in achieving their goals.
- Facilitating and contributing to One-to-Many customer interactions aimed at successful onboarding and engaging targeted customer demographics.
- Guiding customers through the onboarding process, focusing on initial steps. Addressing challenges and inquiries to overcome obstacles that hinder onboarding and adoption.
- Introducing customers to essential resources, tailoring engagements to meet their needs, and establishing onboarding delivery expectations.
- Collaborating in the creation of customer-facing materials and best practices in conjunction with other stakeholders both within and outside the immediate team.
- Providing insights on transformation, project, and technology readiness.
- Assisting customers in enablement planning aligned with their business objectives and identified requirements.
- Co-developing with customers the delivery of targeted best practice guidance throughout the onboarding lifecycle.
- Effectively communicating customer status and risks to both internal and external stakeholders, documenting mitigation strategies.
- Supporting or attending customer enablement events as necessary.
- Continuously enhancing your knowledge in relevant topics within the portfolio.
- Collaborating and communicating effectively with SAP sales and post-sales account team members.
Your Qualifications:
The ideal Customer Onboarding Specialist Advisor will possess over 3 years of experience working with external clients and software implementations, as well as post-sale account management, sales, or project experience specifically within Cloud ERP, particularly with GROW with SAP and RISE with SAP offerings.
Key Competencies:
- Experience working in global teams and diverse environments.
- Proven track record in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
- Familiarity with cloud solutions, preferably SAP.
- Functional knowledge of SAP S/4HANA private and public editions.
- Strong understanding of the customer onboarding lifecycle from both strategic and tactical viewpoints.
- Knowledge of SAP's internal processes related to customer management.
- Familiarity with SAP's internal tools for customer engagement.
- Comfortable and experienced in delivering content to customers in both one-on-one and group settings.
- Excellent communication skills with the ability to present recommendations credibly to senior management.
- Fluency in English (both oral and written) is required, and proficiency in additional languages is advantageous.
About Your Team:
The Customer Onboarding team designs and implements onboarding journeys for new SAP customers from contract signing to achieving initial value or successful go-live. Onboarding Advisors deliver targeted engagements that, in collaboration with account teams, assist customers in accessing initial resources, preparing for project initiation, identifying and utilizing enablement assets, and mitigating risks throughout the onboarding project lifecycle.
Our Commitment to Inclusion:
SAP fosters a culture of inclusion, prioritizing health and well-being, and offering flexible working arrangements to ensure that everyone—regardless of background—feels valued and can perform at their best. We believe that our strength lies in the unique skills and qualities each individual contributes to our organization, and we invest in our employees to inspire confidence and help everyone reach their full potential. We are committed to unleashing all talent and creating a more equitable world.
Equal Opportunity Employer:
SAP is proud to be an equal opportunity workplace and an affirmative action employer. We are dedicated to the principles of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
