Luxury Guest Service Representative

22 hours ago


Niagara Falls, Ontario, Canada Mamma's Inn Full time

We are seeking a professional and detail-oriented Luxury Guest Service Representative to join our team at Mamma's Inn.

About the Role

This is a permanent, full-time position working 35 hours per week. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a positive attitude.

The Luxury Guest Service Representative will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Guest Services: Assist clients/guests with special needs, serve food and beverages, register arriving guests and assign rooms, receive and deliver items and messages for guests.
  • Event Planning: Plan for social events and guest programs.
  • Housekeeping: Handle luggage for hotel guests, escort incoming guests to their rooms, attend to guests' requests for extra supplies or other items.
Requirements
  • Education: No degree, certificate or diploma required.
  • Experience: 7 months to less than 1 year of experience in a related field.
  • Work Setting: Hotel, motel, resort environment.
Work Conditions and Physical Capabilities

The Luxury Guest Service Representative will work in a fast-paced environment with a combination of sitting, standing, and walking. They must have attention to detail, efficient interpersonal skills, reliability, team player skills, client focus, and a positive attitude.

The estimated annual salary for this position is $45,000 - $55,000 based on industry standards and location.



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